Payment method
Credit Card / Shop Pay / PayPal / Apple Pay / Google Pay
This site is fully compatible with SSL, and all information is encrypted before transmission, so please use it with confidence.
* For more information > Payment methods
Delivery / Shipping
All items are shipped from Tokyo to over 70 countries and territories. For international shipping, we use DHL and other reliable shipping methods. Shipping companies cannot be specified.
To the United States of America
- Regular shipping: $30US
- Free shipping for purchases over US$120
- Free of customs duty
After adding items to your cart, you can estimate the shipping cost to your shipping address.
*In most cases, there are no customs duties or tariffs on shipments to the United States, but in the unlikely event that there are, the recipient will be responsible for them. Please contact the customs authorities for information on taxes and duties.
*For more information > Shipping Policy
Returns / Exchanges
- We pay utmost attention to the quality of our products and delivery, but if you receive a defective or incorrect product, we will promptly replace it with a good or correct product.
First of all, please contact us within 5 business days after the product arrives and return it by cash on delivery within 10 days.
- If we do not have a replacement item in stock, we will refund the payment amount to your payment method.
- We cannot accept returns or exchanges due to customer reasons such as wrong images or wrong orders. Please check the product details and order details before placing an order.
* For more information > Refund Policy
![Natural Incense [Travel Size]](http://denis-tokyo.com/cdn/shop/products/kou_mini01.png?v=1676641374&width=1100)
