Shipping within Japan
Shipping rates are as follows, depending on the delivery area: Standard Shipping Rates and Individual Shipping Rates.
You can also estimate shipping charges on the shopping cart screen.
Shipping companies include Sagawa Express, Japan Post, and Yamato Transport.
You cannot specify the shipping company.
Standard Shipping Charges
- Nationwide flat rate ¥770 (tax included)
- Free shipping on orders over ¥4,400 (tax included)
- Please note that the free shipping service is calculated based on the final price with discounts applied.
Individual Shipping Charges
If individual shipping charges are indicated on the relevant product page, these will take precedence.
If an order is placed at the same time as a regular shipping fee item, the items cannot be shipped together.Please note that the items will be shipped separately, and the shipping fee will be applied to each.
We will use a reliable shipping company such as DHL or EMS. The shipping company cannot be specified.
In addition to the shipping charges listed below, taxes, customs fees, and other charges may be incurred upon receipt depending on the country of delivery. These are all to be borne by the recipient.
Express Shipping Charges
- United States of America
- Standard Shipping: $30 USD
- Free shipping on orders over $120 USD
- Free of customs duty
For the following zones, shipping charges are converted to Japanese yen and country names are listed in ABC order.
The exact shipping cost and the currency used can be found in the shopping cart or on the checkout page.
- Zone 1-3
- Standard Shipping: ¥3,000 JPY
- Free shipping on purchases over ¥10,000 JPY
- Brunei / China / Hong Kong / Indonesia / Korea / Macau / Malaysia / Philippines / Singapore / Taiwan / Thailand / Vietnam
- Zone 4-6
- Standard Shipping: ¥3,800 JPY
- Free shipping for orders over ¥15,000 JPY
- Albania / Andra / Australia / Austria / Bangladesh / Bhutan / Bosnia-Herzegovina / Bulgaria / Cambodia / Canada / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Fiji / Finland / France / Gangnzie / Germany / Gibraltar / Greece / Hungary / India / Ireland / Italy / Jersey / Kosovo / Laos / Latvia / Liechtenstein / Lithuania / Luxembourg / Malta / Mexico / Monaco / Montenegro / Myanmar / New Zealand / North Macedonia / Norway / Papua New Guinea / Poland / Portugal Romania / Serbia / Slovakia / Slovenia / Spain / Sun Marino / Sweden / Switzerland / Türkiye / United Kingdom / Vatican City
- Zone 7
- Standard Shipping: ¥5,600 JPY
- Free shipping for orders over ¥20,000 JPY
- Israel / United Arab Emirates
Individual Shipping Charges
If there are individual shipping charges listed on the relevant product page, these will take precedence.
If an order is placed at the same time as a regular shipping fee item, the items cannot be shipped together. Please note that the items will be shipped separately, and the shipping fee will be applied to each.
About Customs Duties
Customs duties are taxes imposed on imported goods by the customs authorities of the receiving country or region.
- In principle, the following delivery countries are free of customs duties.
(In some countries, taxes other than customs duties may apply. In the unlikely event of such a charge, the recipient will be responsible for the cost.)
Australia / Austria / Bulgaria / Canada / China / Croatia / Cyprus / Czech Republic / Denmark / Estonia / Finland / France / Germany / Gibraltar / Greece / Hong Kong / Hungary / Ireland / Israel / Italy / Jersey / Korea / Luxembourg / Macau / Malaysia / Monaco / New Zealand / Norway / Poland / Portugal / Romania / Singapore / Spain / Sweden / Taiwan / United Arab Emirates / United Kingdom / United States of America / Vatican City
- Please note that some of the following delivery countries may charge customs duties and taxes upon receipt of your package.
In the unlikely event of such charges, the recipient will be responsible for payment.
Albania / Andra / Bangladesh / Bhutan / Bosnia-Herzegovina / Brunei / Cambodia / Fiji / Gangnzie / India / Indonesia / Kosovo / Laos / Latvia / Liechtenstein / Lithuania Lithuania / Malta / Mexico / Montenegro / Myanmar / North Macedonia / Papua New Guinea / Philippines / Serbia / Slovakia / Slovenia / Sun Marino / Switzerland / Thailand / Türkiye / Vietnam
Please note that we cannot accept returns or refunds for items returned to Japan without payment of taxes or duties.
Items will be shipped within 1 - 3 days after order is placed. Delivery time depends on the delivery address.
Delivery may be delayed due to stock availability, weather, and delivery area conditions.
- Within Japan: 1 - 5 days after shipping
- Outside Japan: 3 - 14 days after shipping
You can check the tracking number on the shipping company's tracking page using the tracking number provided in the shipping confirmation e-mail.
You can also log in to your account and obtain tracking information for your order from your order history.
*It may take up to 72 hours for the tracking number to become active.