Legal notice

Distributor

DENIS Tokyo Inc.

Representative

Yuji Kamimura

Address of distributor

6-20-10 Jingumae, Shibuya-ku, Tokyo 150-0021, Japan
MIYASHITA PARK SOUTH 2F 20500

Contact information for the distributor

Please contact us from the "Contact Us (FAQ)" page.

Selling price of products

Listed for each product.

Fees other than the price of the product

  • Shipping charges (see Shipping Policy for details)
  • For international shipments, taxes and duties may apply depending on the country or region.

Payment Method and Time

Credit Cards

  • [ VISA, AMERICAN EXPRESS, Master Card, *JCB, *Diners Club ] are accepted. All are compliant with the international security standard PCI DSS and are fully CVV (security code) compliant.
  • All information is encrypted (SSL), and payment can be made directly without any store (card information is not retained), so you can use this service with peace of mind.
  • Payment is confirmed at the time of order.

Shop Pay

  • Our online store system "Shopify" offers a secure and convenient payment service worldwide.
  • You can use Shop Pay by checking the "Save information for next purchase" checkbox during the purchase process.
  • Simply enter the 6-digit code (SMS verification) sent to your email address and cell phone number to pay securely and easily, without having to re-enter your shipping address or credit card information.
  • The system complies with the highest level 1 of the PCI DSS (worldwide standards for security).
  • Payment is confirmed at the time of order.

PayPal

  • Please consider using a debit card or bank account transfer. You can use this service even if you do not have a credit card.
  • PayPal is a global standard online payment service used by over 18 million stores in more than 200 countries and territories worldwide, and boasts the world's highest level of security.
  • Payment is confirmed at the time of order.

Apple Pay

  • Apple Pay is an easy and secure way to make payments with payment information set up on eligible devices.
  • There is no need to manually enter credit card information or shipping addresses. Payment is confirmed at the time of order.

Google Pay

  • Google Pay is a secure and easy way to shop online using the information registered in your Google account.
  • There is no need to manually enter your credit card information or shipping address. Payment is confirmed at the time you place your order.

 

    Product Delivery Time

    Products will be shipped within 1 - 3 days after the order is placed. The delivery time depends on the delivery address.
    Delivery may be delayed due to stock availability, weather, or delivery area conditions.

    Within Japan: 1-5 days after shipping
    Outside Japan: 7-14 days after shipping

    Once the shipment is completed, you can check the tracking number on the carrier's tracking page using the tracking number provided in the shipment completion e-mail.

    Delivery Method

    We will use a reliable shipping company such as Sagawa Express, Japan Post, Yamato Transport, DHL, or EMS.
    The shipping company cannot be specified.

    Defective products, incorrect delivery, and returns

    • However, if you receive a defective product or an item that is different from the one you ordered, we will replace it with a good or correct product as soon as the problem is confirmed. Please contact us within 5 days of receipt of the product.
    • If we are unable to provide a replacement item due to stock-out, we will issue a refund.
    • The return period is 10 days after receipt of the product.
      • Deadline for return notification: within 5 business days after receipt of merchandise
      • Return validity period within 10 days after receipt of merchandise

    • We do not accept returns or exchanges for reasons attributable to the customer (wrong product image, wrong ordered item, etc.). Please check the product and the contents of your order thoroughly before placing an order.

    Cancellation Policy

    • Cancellation is possible before shipping. Please contact us as soon as possible with your order number and name.
    • Please note that we may not be able to cancel your order depending on the progress of the shipping process.
    • Cancellations cannot be accepted after a shipping completion e-mail has been sent or shipping arrangements have already been made.